If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund or process an exchange within 14 days.

Any cancellation made after the order confirmation sent by us (regardless of whether it has shipped) will be charged a 10% cancellation fee and any shipping charges incurred.

Please note the original shipping charge is non-refundable.

Items must be unused, undamaged and in new condition with all original tags attached.

When the merchandise is received you will receive a merchandise refund less a 20% restocking fee.

Please contact our customer service BEFORE sending back a shipment to us via our Return Merchandise Authorization process (RMA). This will allow us to confirm that we have the inventory in stock and can be better prepared for the arrival of your shipment with faster processing.

By placing the order, the customer agrees to contact the store before opening any dispute with the credit card company (Method 1: send a message using the contact form or Method 2: reply to the order confirmation email). If the store did not receive any prior message from the customer before the dispute, the customer agrees that the dispute is invalid and the credit card company should rule in the store’s favor.

RETURN AND EXCHANGE POLICY
We want you to be completely happy with your purchase. Your unworn, unused item(s) may be returned or exchanged within 14 days. Tags should still be on products.

When the merchandise is returned to us and we have received it, you will receive a merchandise refund less a 20% restocking fee.

The following situations are not eligible for returns:

1.If you believe you have received defective merchandise, or were shipped incorrect merchandise (style, size, color), you must contact Customer Care with 5 days of receipt, or send the item back to us postmarked within 5 days of receipt.

2.Returns received after 14 days of the original shipment delivery date will be refused.

If you going on vacation after the order is placed, please let us know before ordering so we can hold your order and only ship it after you are back from vacation. Most of the packages have tracking numbers and we won’t be responsible for the missing packages after the tracking site shows “delivered” status. If your package is stolen after the courier delivers your package, please check the surrounding cameras if there are any and contact your local police. To prevent doorstep stealing, please check the tracking site after you receive the shipment confirmation email and be home when the date the tracking site shows “out to delivery”. If you are not home, please make arrangements for a trusted friend or neighbor to look out for you.

3.Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume, pet hair, pet stains, rips/tears, human hair, and stains will be refused.

4.Items marked “FINAL SALE” are non-refundable.

5.Returns without a RMA# will be refused. 

6.We are a Canadian company so our return address is in Canada. Please contact our customer service to obtain the return address. Returns shipped to any address not authorized by us will not be refunded. 

7.Intimates, underwear, socks, tights, swimwear, earrings, hair accessories, bodysuits, string curtains and beauty products

8. No returns will be accepted for custom orders.

9. Packages not authorized for return will be refused.

You must contact us before returning any purchase, and receive approval from customer service to return the product. You will waive your right for return for any reason if you do not receive our approval in Extra Special Gift reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice.

Items do not meet the above standards will not be refunded or shipped back to you.  

We cannot be responsible for packages lost or damaged in transit, please ship your return package with a delivery confirmation and insurance. All COD(cash on delivery) will be refused.

Exchanges:
You can return unworn, unused items within 14 days of ship date for an exchange. Tags should still be on products. We will send you the requested item at no shipping charge to you. 


The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. We won’t be able to process exchange or refund If the return product is lost during transportation before it reaches our return processing center.

Please allow 10 business days after receipt in our warehouse for your return and refund to be processed.

For faster processing, please follow the requested RMA guidelines. 

Once we receive your return package, your refund will be processed within 5 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as bank processing times may vary. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.

Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

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